Frequently Asked Questions
Everything you need to know about your official Billie Eilish merchandise.
How long will it take for my order to ship?
Standard domestic shipping typically takes 3-7 business days. Please note that pre-order items will ship according to the date listed in the product description.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Music products and limited edition collectibles are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How should I care for my eco-friendly apparel?
To preserve the quality and print of your garments, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 1 hour of purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.