Returns & Exchanges
We want you to be fully satisfied with your official Billie Eilish merchandise; if an item doesn't meet your expectations, you can return or exchange it within 30 days of delivery. Please ensure all apparel is unworn, unwashed, and includes the original tags and packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email and secure it to your return package.
Ship Your Items
Drop off your package at any authorized carrier location, ensuring all original contents and packing slips are included inside.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing